Returns & Exchanges
Due to the perishable nature of our protein-infused baked goods, we cannot accept returns on food items once they have shipped. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.
Inspect Your Delivery
Upon arrival, please immediately check your ProDough package for any signs of damage or missing items from your order.
Document the Issue
Take clear photos of the damaged product and the shipping label to help our team process your claim quickly.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and the photos you collected.
Resolution Process
Our team will review your request and issue a replacement shipment or a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing